Learning how to effectively deal with conflict has become an essential skill. 

There was a time when there were specific types of conflict that would arise in the workplace vs conflict which would arise in our personal lives. This line had been slowly blurring up until the beginning of 2020 when conflict manifested itself in an entirely new light.

In this webinar we will be covering effective communication, including building personal credibility, delivering positive and negative messages, improving active listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and constructively resolving conflicts and problem solving.